FAQs + Policies
Please be on time
A late arrival may require a reduced appointment time, at scheduled price, with respect to the clients that are scheduled after you.
Please turn off cell phones upon check in at Artisan Skin Care and speak softly. We are a haven for all those coming here to relax and enjoy a tranquil and stress-reducing experience.
Product Returns or Exchanges
You may return unopened skin care products in original packaging within 10 days of purchase accompanied by sales receipt for a full credit. If any allergic reactions to product occurs, product must be returned immediately to receive a full credit, as most reactions occur within 24 to 48 hours.
Communicating your Preferences
All aspects of treatment can usually be modified to your taste: amount of light, type of music, table temperature, and whether you choose to have a conversation or enjoy the treatment in silence. Feel free to ask questions. Your therapist will appreciate knowing your thoughts and clarifying any issues you may have.
If possible, please leave your jewelry and valuables at home as you will not need it for your Artisan Skin Care visit. However, if you bring such items, be mindful of not leaving them behind in treatment rooms or robe pockets.
It is never required that you are unclothed in front of anyone at our day spa. Towels and robes are provided and can keep you covered. Therapists are well trained in the “art of draping” which means that they leave the treatment room while you get under the sheet on the treatment table, and they keep you covered at all times except for the area of the body they are massaging or waxing. They also leave the treatment room before you get up from the table.
This is a Professional Spa Establishment
Our trained aestheticians are here solely to help improve your wellness and relaxation. If staff ever feels that a client is behaving inappropriately, they are authorized to stop the treatment immediately and direct you to the front desk.
What if I need to cancel or reschedule my appointment?
All will agree, time is our most valuable asset. We ask that appointments be guaranteed against late cancellation or rescheduling with a major credit card. Your card is not billed unless your vacated appointment goes unfilled. We do our best to fill these openings–just like you, we’d much prefer to have another guest take your place than charge for a cancellation. Please provide at least 24 hours notice if you need to reschedule a treatment; 48 hours notice is required to cancel or reschedule groups of three or more or three or more treatments. This allows the spa enough time to fill appointments. “No-shows” will be charged 100% of treatments scheduled. The spa needs to pay its therapists even if a client is a “no-show”. This policy allows us to retain great employees.
What should I wear during my treatment?
Wear whatever you want! However, my advice is to wear loose, comfy, breathable, clothing. Dresses or loose pants for pedicures or waxing treatments tend to be best. Bring a hair brush or a hat if your having a facial, to fix or hide your "bed head."
Are children allowed at the spa?
Children are welcome. We suggest you provide their own entertainment (books, tablets, etc.). It is the adult’s responsibility to monitor the child’s behavior. We do allow children to enjoy certain spa treatments under the following guidelines: children under 16 must be accompanied by an adult and all children under the age of 18 must have an adult sign their initial consultation form.
Are gratuities included?
Your spa treatment fees do not include gratuities. Customary gratuity for each service provider is 15 to 20 percent. Please leave any gratuities at the reception desk when checking out. Cash gratuities are accepted or you may add gratuity onto your credit card. Tipping is never expected, but always appreciated.
How do I pay?
We accept cash, check, American Express, Visa, Mastercard or Discover credit cards for payment.
What if I'm pregnant or have other medical concerns?
Be sure to mention any medical information when you book an appointment. Certain treatments may not be advisable for you. Before your treatment begins, let your esthetician know of any medical concerns or if you’re wearing contact lenses before you have a facial. If you are pregnant, massage services are provided only if you are beyond your first trimester (twelve weeks).