SPA | Policies + Procedures

Please be on time  
A late arrival may require a reduced appointment time, at scheduled price, with respect to the clients that are scheduled after you.

Quiet, Please
Please turn off cell phones upon check in at Artisan Skin Care and speak softly.  We are a haven for all those coming here to relax and enjoy a tranquil and stress-reducing experience.

Product Returns or Exchanges
You may return unopened skin care products in original packaging within 10 days of purchase accompanied by sales receipt for a full credit. If any allergic reactions to product occurs, product must be returned immediately to receive a full credit, as most reactions occur within 24 to 48 hours.

Communicating your Preferences
All aspects of treatment can usually be modified to your taste: amount of light, type of music, table temperature, and whether you choose to have a conversation or enjoy the treatment in silence. Feel free to ask questions. Your therapist will appreciate knowing your thoughts and clarifying any issues you may have.

Jewelry/Valuables
If possible, please leave your jewelry and valuables at home as you will not need it for your Artisan Skin Care visit. However, if you bring such items, be mindful of not leaving them behind in treatment rooms or robe pockets.

Modesty Concerns
It is never required that you are unclothed in front of anyone at our day spa. Towels and robes are provided and can keep you covered. Therapists are well trained in the “art of draping” which means that they leave the treatment room while you get under the sheet on the treatment table, and they keep you covered at all times except for the area of the body they are massaging or waxing. They also leave the treatment room before you get up from the table.

This is a Professional Spa Establishment
Our trained aestheticians are here solely to help improve your wellness and relaxation. If staff ever feels that a client is behaving inappropriately, they are authorized to stop the treatment immediately and direct you to the front desk. With that said the Aesthetician has the right to decline any services she is not comfortable performing.